The Challenge
There's always room for improvement and there always will be. The secret to process improvement is fixing what matters - the processes that provide real leverage. Attempting to develop "world class" capabilities in all areas of the organization is usually not justified. A better strategy will be developing "world class" capabilities in critical areas and adequate capabilities in other areas. For example, a pharmaceutical company probably won't gain much leverage by optimizing the productivity of customer service telephone agents compared to optimizing the productivity of laboratory scientists. However, a mail order company will need to watch productivity of telephone agents like a hawk. The trick is to identify the areas of your organization that provide leverage and then making breakthrough performance improvements in those areas.

The Solution
Accèvero Group can help your organization make breakthrough performance improvements in the areas that provide real leverage. Typical activities in a process improvement project include:

• Determining the impact each major business process has on costs, revenues, service level, quality or other factors
• Identifying the processes that have the highest impact and need the most improvement
• Designing new processes based on practices from industry leaders and other sources
• Establishing performance metrics to monitor the process

Projects are always custom-tailored and, depending on client needs, can range in scope from a detailed process flow for all key processes to a "quick and dirty" recommendation of major process changes. Review a case study or contact us about your specific needs.

The Benefits
Client benefits typically include:

• Understanding of what organizational areas have the greatest impact on the bottom line
• Efficiency and effectiveness where it matters
• Barometric tools for monitoring the success of key processes